We don’t like unexpected surprises. We proactively monitor our systems and address errors before end users notice.
We tailor our SLA with every customer, because we believe that we want to go for the best result together.
The certainty of a reliable system gives us the space to get started with the development of new parts.
We are available 24/7 for existing customers. You get a personal telephone number to reach us.
We are always available by phone and email. Customers also get access to our internal ticketing system. Issues, requests and ideas can be entered directly here.
We work with an appointed contact person per customer. This ensures that we are always aware of what is going on, and that changes are taken care of from start to finish without unnecessary transfers.
Periodic SLA reports
A single point of contact
High customer satisfaction